Overview
An exciting opportunity has arisen for an enthusiastic Clerical Officer/Receptionist to join the administration team at Nottinghamshire Healthcare NHS Foundation Trust. Based primarily at Beeston Clinic, the role also requires working at Stapleford Care Centre and Kimberley Clinic.
You’ll play a vital role in providing a welcoming reception service and efficient clerical support to staff and patients across multiple health centres.
Key Details
- Job Title: Clerical Officer / Receptionist
- Employer: Nottinghamshire Healthcare NHS Foundation Trust
- Location: Beeston Clinic, Stapleford Care Centre, Kimberley Clinic (Nottinghamshire)
- Salary: £24,465/year (Band 2, Agenda for Change; pro rata for part-time)
- Hours: Full-Time (part-time options may be considered)
- Contract Type: Permanent
- Closing Date: 29 December 2025
- DBS Requirement: Applicants must pay for DBS check (£26.40 standard / £54.40 enhanced, deducted from salary over 2 months). Annual DBS Update Service fee: £16.
- Visa Sponsorship: Not available (salary below Skilled Worker visa threshold)
Role Overview
As a Clerical Officer/Receptionist, you’ll ensure a high-quality reception and administration service is provided to staff, patients, and visitors. The role involves clerical support, appointment booking, record management, and general administrative duties across health centres.
Key Responsibilities
- Provide a welcoming and confidential reception service
- Deliver efficient clerical support to clinical and managerial staff
- Handle incoming calls, enquiries, and requests, forwarding appropriately
- Book and notify patients of appointments
- Type reports and correspondence
- Maintain filing systems and health records (manual and electronic)
- Collect, distribute, and post mail
- Support patients with supplies available from the health centre
- Travel to other bases within the organisation to provide admin support
- Undertake other duties delegated by the Centre Manager
Eligibility Requirements
Qualifications
- Essential: NVQ2 in Business & Administration (or working towards); OCR/RSA II typing/word processing or equivalent
- Desirable: ECDL or equivalent
Experience
- Essential: Customer service experience
- Desirable: Office environment experience; use of SystmOne or RIO
Skills
- Good written and verbal communication skills
- Excellent IT skills and knowledge of IT systems
- Excellent telephone manner
- Ability to work effectively as part of a team
Knowledge
- Awareness of confidentiality requirements (GDPR)
Values & Behaviours
- Demonstrate Trust values: Trust, Honesty, Respect, Compassion, Teamwork
- Commitment to Equality, Diversity, and Inclusion (EDI)
Physical Requirements
- Ability to perform the full range of duties
Benefits
- 29 days’ paid holiday per year (pro rata for part-time), rising to 31 days with service
- Access to staff networks (EDI, Green Champions, Freedom to Speak Up, Health & Wellbeing, Menopause Champions)
- In-house occupational health and counselling services
- Commitment to environmental sustainability and net-zero goals
- Inclusive employer: Disability Confident, Armed Forces Covenant, Stonewall, MINDFUL Employer, Age Positive
Employer Details
- Employer: Nottinghamshire Healthcare NHS Foundation Trust
- Address: Beeston Clinic, 38 Wollaton Road, Nottingham, NG9 2NR
- Contact: Alison Beales, Operational Manager – alison.beales@nottshc.nhs.uk | 07789947956
Why This Role Stands Out
- Stable NHS career: Permanent Band 2 role with progression opportunities
- Multi-site exposure: Work across Beeston, Stapleford, and Kimberley clinics
- Inclusive culture: Strong focus on diversity, wellbeing, and sustainability
- Generous benefits: Holidays, staff networks, and wellbeing support
How to Apply
Click here to Apply directly via the NHS Jobs portal before 29 December 2025. Submit your CV and application form highlighting your customer service experience, IT skills, and commitment to patient care.