Remote Customer Support at Tree View Designs Ltd

Employer: Tree View Designs Ltd
Job Title: Customer Support
Location: Remote (United Kingdom)
Salary: £24,500.00 per year
Job Type: Full-time

Overview

Tree View Designs is a leading provider of high-quality NHS GP practice websites and digital services. Due to continued growth, the support workload has increased significantly and the company is now looking for a dedicated Customer Support team member to work alongside Support Lead, Adrian. This is a full-time role focused entirely on supporting customers through the help desk.

Please read the role carefully.
Applicants must include a brief message explaining why they are suitable for this position.

About the Role

This is an excellent opportunity to join the support team at a very exciting point in the company’s development.

You will begin by working on the support desk each day, responding to customer requests and updating NHS GP practice websites. The current support and CRM system is HubSpot, and full training will be provided on managing customer enquiries, updates and workflows within it.

Over the next year, Tree View Designs will be launching a redesigned, custom-built system including an integrated CRM, Service Desk and new CMS. This platform is being developed with modern technology, automation, and upcoming agentic AI capabilities.

It’s an exciting opportunity to grow with the product as Tree View Designs enters the next stage of its evolution.

Key Responsibilities

Manage and respond to customer support tickets via the current help desk and CRM system (HubSpot), working primarily through email.
Make website updates and content changes for GP practices, ensuring accuracy and clarity.
Maintain compliance with NHS GP Contract requirements and accessibility standards (WCAG).
Complete annual website accessibility checks for customers.
Liaise professionally with NHS practice staff, understanding their needs and priorities.
Work closely with Adrian and other team members to ensure timely completion of tickets.
Handle priority and premium support requests with care and efficiency.
Follow internal processes to ensure consistency, quality and high customer satisfaction.
Train on and transition to the new custom-built CRM and Service Desk as it launches.
Participate in training for the new CMS as it rolls out, supporting internal adoption and customer onboarding.

Desired Skills and Experience

Strong experience in email-based customer support or similar role.
Excellent written communication skills with a confident, professional tone.
Ability to edit website content accurately and quickly.
Basic HTML and CSS knowledge (helpful but not essential).
Understanding of website accessibility principles, or willingness to learn.
Comfortable working independently, managing time and prioritising tasks.
Ability to pick up new systems and processes quickly.
Experience with image editing tools and basic SEO understanding (bonus).
Knowledge of the NHS, particularly Primary Care, is highly beneficial—especially GMS/PMS requirements and patient-facing information.

Qualities Tree View Designs Is Looking For

Excellent customer service skills with a naturally friendly, positive and people-focused approach.
Ability to build strong, professional relationships with NHS practice staff and colleagues.
Calm, supportive and patient communication style, especially during busy periods.
Strong attention to detail and pride in delivering accurate work.
Conscientious, reliable and motivated to provide consistently great service.
Well organised, able to prioritise workload, and comfortable working under pressure with a 3-hour SLA on support tickets.
Proactive problem-solver with a positive, can-do attitude.
Eager to learn new systems and technology, including the new CMS, CRM and agentic AI tools.

Who This Role Is Ideal For

Someone who enjoys helping people and providing excellent customer service.
Someone who communicates clearly and calmly via email.
Someone who prefers structured, process-driven work and enjoys problem-solving.
Someone who wants to grow their skills in websites, accessibility and the NHS digital landscape.
Someone who wants stability, remote working and a long-term role with progression.

Benefits

Fully remote working.
Christmas bonus (company-wide).
Supportive, friendly and collaborative team environment.
Opportunities to grow as the company expands into new markets.
Flexible working within core hours (where possible).
Paid training and development, including onboarding for the new CMS, CRM and AI-driven tools.
Company-provided equipment.
Regular wellbeing check-ins and supportive leadership.
A clear, structured onboarding process with ongoing team support.

How to Apply

If you’re interested in this role, visit the official website for more information — click here to apply now.